Scr game Privacy Policy – Malaysian Member Personal Data Protection

1. Introduction

SCR Game ("we", "Platform") respects the privacy of every individual who uses our services. This Privacy Policy clearly explains the types of personal information we collect, the purposes for collecting it, how we use it, and the steps we take to ensure its security.

This policy applies to all users of scrgame.net and any related applications operated by scr game. It is built in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices.

We believe transparency is the foundation of trust. This policy is written in plain language so you truly understand what happens with your data — not left guessing behind complex legal jargon.

2. Data Collected

SCR Game collects the following categories of information from members:

2.1 Identity Information

• Full name as shown on official identification documents
• Date of birth and age
• ID card or passport number (for KYC purposes)
• Photo or copy of identification document when required

2.2 Contact Information

• A valid and active email address
• Mobile phone number
• Residential address (where required for verification)

2.3 Financial Information

• Bank name and account number (for withdrawal processing)
• Registered digital wallet information
• Deposit and withdrawal transaction records

2.4 Technical & Usage Information

• IP address and general location information
• Device type, operating system, and browser
• Login records and account activity logs
• Game session data and betting history
• Cookie and website usage information

3. Data Collection Methods

We collect your personal data through the following methods:

4. Purpose of Data Use

SCR Game uses the personal data collected for the following purposes:

• Account Management: Creating, verifying and securely managing your member account.
• Transaction Processing: Processing deposits, withdrawals and any financial transactions you make on the platform.
• Identity Verification (KYC): Meeting legal compliance requirements by verifying member identities and preventing money laundering.
• Account Security: Detecting and preventing unauthorised access, fraud and suspicious activity on your account.
• Customer Support: Helping you resolve issues, answer enquiries and provide technical assistance.
• Platform Improvements: Analysing usage patterns to improve platform features, performance and overall experience.
• Service Communications: Sending important notifications related to your account, transactions and policy changes.
• Legal Compliance: Fulfilling relevant legal and regulatory obligations.

5. Data Sharing with Third Parties

SCR Game does not sell, rent, or trade members' personal data to any third party for commercial marketing purposes. However, we may share your data in the following limited circumstances:

5.1 Service Providers

We share necessary data with third-party service providers that support our platform operations — including payment gateway providers, gaming software providers, hosting services, and identity verification providers. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes specified in the service contract.

5.2 Legal Requirements

SCR Game may disclose personal data when required by law, court order, or direction from a competent authority. This includes cooperation with investigations related to money laundering, fraud, or other financial crimes.

6. Data Security

The security of your personal data is our highest priority. scr game implements multiple layers of technical and organisational protection to keep your data safe from unauthorised access, alteration, disclosure or destruction.

The security measures we implement include:

• Data encryption in transit using 256-bit SSL/TLS protocols
• Encryption of stored data (data at rest) using AES-256 standards
• Role-based access control (RBAC) to ensure only authorised staff can access sensitive data
• Continuous system monitoring to detect suspicious activity
• Regular security audits by independent third parties
• Two-factor authentication (2FA) available for all member accounts
• Regular data security training for all scr game staff

While we take all reasonable precautions, no security system can guarantee 100% protection at all times. In the event of any data security breach affecting your personal information, we are committed to notifying you within the timeframe required by applicable law.

7. Your Rights as a Data Subject

Under Malaysia's PDPA and our privacy policy, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our privacy team via email or live chat. We will endeavor to process your request within 30 days of receipt.

8. Cookies & Tracking Technologies

SCR Game uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

8.1 Types of Cookies Used

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information about how you use the platform to help us improve performance and user experience.
• Functional Cookies: Remembering your preferences such as language and display settings to provide a more personalised experience.
• Analytics Cookies: Helping us understand how visitors interact with the platform through usage statistics that do not identify individuals.

You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of the scr game platform.

9. International Data Transfers

In certain cases, your personal data may be transferred to and processed outside Malaysia — for example, by infrastructure service providers operating across multiple countries. When this occurs, scr game ensures that such transfers are carried out with adequate safeguards, including data processing agreements aligned with Malaysia's PDPA standards.

We only work with providers whose data protection standards are equivalent to or stricter than those required under Malaysian law.

10. Data Retention & Deletion

SCR Game retains your personal data for as long as your account is active or as long as needed for the purposes stated in this Policy. After an account is closed, certain data may be retained for an additional period to meet legal obligations, resolve disputes, or for fraud prevention purposes.

• Financial transaction records: Retained for a minimum of 7 years in accordance with legal requirements
• Identity verification data (KYC): Retained for a minimum of 5 years from the account closure date
• Support communication logs: Retained for 2 years for quality control purposes
• Platform usage data: Retained for 1 year in anonymised form

Once the specified retention period has ended, data will be securely deleted or anonymized using methods that meet industry standards.

11. Children & Minors

The scr game platform is strictly for individuals aged 18 and above. We do not knowingly collect any personal information from individuals under the age of 18. If we discover that personal data of an underage individual has been collected, we will take immediate steps to delete that data and close the relevant account.

If you believe your child or a minor has registered on our platform, please contact our support team immediately so that appropriate action can be taken.

12. Privacy Policy Amendments

SCR Game reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational circumstances. The latest version of this Policy will always be available on this page with the update date clearly displayed.

For significant amendments, we will endeavor to notify you via email or in-platform notification before the changes take effect. Continued use of the SCR Game platform after the effective date of any amendment constitutes your acceptance of the updated terms.

13. Contact Our Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data, you may contact the SCR Game privacy team through the following channels:

• Privacy Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the chat icon on the platform

We are committed to responding to all privacy-related enquiries within 14 business days. For more urgent matters, live chat is the fastest available channel.